MUMBAI: A Tardeo-based businessman opened his e-mail recently to find messages telling him that his wife's credit card had been used in over 20 transactions within 12 hours across four continents to run up a bill of over Rs 2 lakh. The family was in the city at that time.
After the shock, 51-year-old Rikin Choksi felt as if he had run into a wall—the issuing bank was way less than helpful and the police made him run around for 21 days before filing an FIR. Finally, the BKC cyber police registered a case on January 4, but the bank is yet to get back to Choksi. He doesn't even know if the transactions were made online or with a fake card.
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Tardeo police senior inspector Ajendrasingh Thakur said till December 2012, they were short on expertise in handling cyber crime cases. So Choksi could have been directed to the Cyber Crime Police Station in BKC.
The bank's spokesperson said they had sent SMS & email alerts on December 14 for all the transactions on Choksi's wife's card. They tried to contact her to verify the large number of transactions, but she was unreachable. Out of the 20 disputed transactions, only 11 were billed. The customer has received refund for two. The remaining nine have been raised as dispute with VISA.
"The bank has given temporary credit of Rs 2,05,023 for the 9 disputed transactions in customer's credit card account. The final resolution to this dispute is expected from VISA on February 11," said the official.
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After the shock, 51-year-old Rikin Choksi felt as if he had run into a wall—the issuing bank was way less than helpful and the police made him run around for 21 days before filing an FIR. Finally, the BKC cyber police registered a case on January 4, but the bank is yet to get back to Choksi. He doesn't even know if the transactions were made online or with a fake card.
.......
Tardeo police senior inspector Ajendrasingh Thakur said till December 2012, they were short on expertise in handling cyber crime cases. So Choksi could have been directed to the Cyber Crime Police Station in BKC.
The bank's spokesperson said they had sent SMS & email alerts on December 14 for all the transactions on Choksi's wife's card. They tried to contact her to verify the large number of transactions, but she was unreachable. Out of the 20 disputed transactions, only 11 were billed. The customer has received refund for two. The remaining nine have been raised as dispute with VISA.
"The bank has given temporary credit of Rs 2,05,023 for the 9 disputed transactions in customer's credit card account. The final resolution to this dispute is expected from VISA on February 11," said the official.
Click here to read more ......
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